Frequently Asked Questions

How does ScoreBlue work?

We use telemedicine technology to provide a discreet, convenient, and affordable way for men to receive erectile dysfunction treatment from a U.S. Licensed physician. All without leaving the comfort of your couch. After you complete a healthcare questionnaire and provide a recent blood pressure reading, our physicians will determine if you’re a candidate for E.D. medication.

Why do I need to know my blood pressure to get an E.D. prescription?

Your blood pressure is an important part of determining whether it’s safe for you to take E.D. medication. It can be dangerous to take E.D. medication if your blood pressure is above or below a certain value.

To complete a comprehensive medical history during your online visit, you need to enter your most recent blood pressure reading within the last 6 months. If you haven’t had your blood pressure taken within the last 6 months, you can get a free blood pressure reading at thousands of pharmacy and grocery store locations across the country.

Do you offer a money-back guarantee?

Absolutely! We offer a 100% iron-clad, no hassle 90-day money back guarantee so you can order with complete confidence. We have very few requests for refunds. If for some reason you don't like ScoreBlue, no problem, we give you all your money back and we part friends.

How does my order ship?

Your pills will be shipped in a nondescript padded envelope to ensure your privacy. Orders are shipped within 24 hours, six days a week.

After my initial visit, when do I learn if I will get a prescription?

You’ll find out about the results of your diagnosis, and confirm your order, within 24 hours of completing the visit.

Are your clinicians in the U.S.?

Yes, our clinicians are all U.S. licensed. This is required by law.

Who are the ScoreBlue Clinicians?

All ScoreBlue clinicians are U.S. licensed and U.S.-based physicians. All of our clinicians are board-certified, and per U.S. law, they work in the state for which they prescribe.

What states does ScoreBlue serve?

ScoreBlue serves the following states: AK, AL, AZ, CA, CO, CT, DE, FL, GA, HI, IA, IL, IN, KY, LA, ME, MA, MD, MI, MN, MS, MO, MT, NE, NM, NV, NJ, NY, NC, OH, OK, OR, PA, RI, SD, TN, TX, UT, VA, VT, WA, WI, WY.

How are prescriptions sent to the pharmacy?

If your prescription is approved after the physician consultation, it is sent electronically to our pharmacy using HIPPA compliant encrypted software.

Do I need an existing prescription to place an order?

You do not need an existing prescription. One of our US-licensed physicians will review your answers to determine whether the prescription you’re ordering is appropriate for you. Once approved, payment will be processed and the prescription will be sent to our pharmacy and shipped directly to you.

Is there a processing fee or consultation fee?

In many cases, ScoreBlue does not charge a consultation or processing fee if we fulfill your prescription. Physician consultation and prescription processing costs by our pharmacy are included in the price of your prescription. We do everything possible to keep these costs to a minimum and pass the savings on to you.

May I place an order for someone else?

No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history in order for our Physicians to make a diagnosis and to prescribe a treatment and it needs to be obtained directly from the patient.

May I have my prescription filled at another pharmacy?

Yes, you may choose to have your prescription filled at another pharmacy at any time; however, there will be a $75.00 processing fee. In most cases at ScoreBlue, the cost of physician consultation and prescription processing by our pharmacy is built into the cost of the medicine. When a customer chooses to have their prescription filled elsewhere, we must separate those costs.

What form of payment can I use?

We accept all credit cards, debit cards and prepaid cards.

Can I use health insurance for this online visit?

In short, No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above. If your insurer covers ED pills (most do not) you may submit your reciept to them for reimbusrment afterwards at your own discretion.

Is this an eligible expense for FSA/HSA accounts? Do you accept FSA/HSA cards?

ScoreBlue is an acceptable medical expense for FSA & HSA accounts and while we may not be able to directly accept all FSA & HSA credit/debit cards you can always pay with a regular form of payment and file for reimbursement by submitting your ScoreBlue receipt to your FSA/HSA administrator.